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Terms & Conditions
  Click here to see the terms in Danish (Danske forretningsbetingelser)

Return Policy
You always have 14 days of returning rights on products bought from us. The products must be unused and returned in original packaging. We recommend using a shipping method that includes some kind of insurance so you are covered if the package is lost or damaged.

Please note that you pay the shipping cost of returning the products unless there is something wrong with the product, in which case you will get a full refund including your expenses for returning the pipe.

You can return the product to us by:

- Returning the unused product.
- Refusing to recieve the goods. Post Danmark then returns the goods to us at no cost to you as a customer.
- Show up at our shop and return the goods.

If you return goods and want your money back the amount will be refunded to you by a reversal to your bank or credit card immediately after we receive the goods and verify that it meets the conditions of right of return.

Shipping and delivery
We ship goods by registered first class airmail with the Danish shipping company Post Danmark or DHL.

The vast majority of goods are leaving our stock at the same day the order is placed. Most of our orders arrive within 1-2 weeks, but it can take longer depending on your local post service and customs.

Worldwide shipping fees for all orders are based on weight.

Payment
When shopping with credit card your payment is processed though DanDomain's payment system. The system complies with all security requirements set up, approved and certified by PBS. All communication between DanDomain's payment system and the card holder takes place via a scrambled SSL connection. This ensures that no unauthorized persons can see any data being transferred. Data transmitted between DanDomain's payment system and PBS' payment servers are scrambled as well. DanDomain's payment system is placed in a highly secured server room with a burgler alarm, a fire alarm (Energen), APC, and aircondiction. The payment system is electronically supervised 24 hours a day, 365 days a year.

We accept the following cards as payment for your orders:

- Dankort / Visa Dankort
- VISA
- Maestro
- VISA Electron
- JCB

We also accept bank transfers. When selecting this option please use the following bank information:

S.W.I.F.T. BIC SPNODK 22

IBANDK 949233 4574313274

Reg. no.: 9233
Account number: 4574313274

Spar Nord Bank A/S
Østervold 16
8900 Randers C
Denmark

Prices
Prices stated on our website are default in US Dollars (USD) excluding VAT* and shipping charges. It is however possible to change both the currency and VAT settings depending on your location.

*VAT (Danish value added tax) of 25 pct. will be added to orders when ordering from a country inside the EU. When ordering from a country outside the EU you can shop taxfree and thus save the additional 25 pct.

Complaints
As a consumer you have 24 months warranty, which means that if a problem occurs with your product during this period you can either get it repaired, replaced, get the money back or a refusal in price, depending on the individual situation. The only requirement is that the claim is justified and for example is not due to incorrect use of the goods or other injurious behaviors.

You must contact us within reasonable time after you have found the defect. If you contact us within 2 months the claim is always considered to be on time. We will refund reasonable shipping costs that you may have in connection with returning the goods when the claim is justified. If you wish to complain about a product, it must be sent to us at our company address.

We strive on only to have happy and satisfied customers and will therefore encourage you to contact us if there are problems with the goods you purchased.

Privacy Policy
When you purchase from us we collect name, address and e-mail to process the given order. FF Pipes & Tobacco is responsible for this data. The information is stored for 5 years in accordance with the bookkeeping rules of retention of accounting material. We will not pass or resell the information to third parties. Your information is securely stored with an external partner, DanDomain ApS. Information about your payments is always encrypted and transmitted directly to PBS, which means that we never come into possession of your payment information.

Company information
We are a small family owned business. Our contact information are as follows:

FF Piber & Tobak
Adelgade 1
DK-8900 Randers C
Denmark
CVR. No.: 26332222
 
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